Return and Refund Policy

Returns & Refunds

At nuvoriaeβ„’, operated by Eport Exchange Inc., we want you to feel confident about every purchase. This policy explains the conditions and process for eligible returns, exchanges and refunds.

30-Day Return Period

You may request a return within 30 days of receiving your order.

Returned products must generally be:

  • Unused and in their original condition

  • Complete with original packaging and tags, where applicable

  • Supported by an order confirmation or other proof of purchase

Items that are used, incomplete or damaged after delivery may not be accepted.

How to Request a Return

Contact our support team before sending anything back:

service@nuvoriae.com

Please include:

  • Your order number

  • The product you wish to return

  • A brief reason for the request

  • Photos if the item is damaged, defective or incorrect

If your return is approved, we will provide the appropriate return address, instructions and any applicable shipping information.

Unauthorized returns may not be processed.

Damaged or Incorrect Orders

Please inspect your package after delivery.

Contact us promptly if your product:

  • Arrives damaged

  • Has a manufacturing defect

  • Does not match your order

  • Is missing from the shipment

After reviewing your request, we may provide a replacement, refund or another suitable resolution.

Products That Cannot Be Returned

Certain products may be excluded from returns, including:

  • Personalized or custom-made items

  • Gift cards

  • Perishable goods

  • Used or altered products

  • Final-sale or clearance items

Mandatory consumer rights remain unaffected.

Exchanges

For faster service, exchanges are handled by:

  1. Returning the original product under this policy

  2. Placing a new order for the preferred item

This helps avoid delays caused by changing inventory availability.

European Union Customers

Customers receiving eligible orders in the European Union may have the right to cancel their purchase within 14 days of delivery, subject to applicable consumer law.

Products should generally remain unused, complete and in their original condition.

Refund Timeline

Once the returned product is received and inspected, we will notify you of the decision.

Approved refunds will:

  • Be issued to the original payment method

  • Usually be processed within 10 business days

  • Appear according to your bank or payment provider’s schedule

Please contact us if an approved refund has not appeared after 15 business days.

Original delivery fees and return shipping costs may be non-refundable unless the product was damaged, defective or incorrectly supplied.

Return Shipping Notice

Do not send products directly to our company address unless our support team has provided written instructions.

Return locations may vary depending on the product and fulfillment center.

Return Assistance

nuvoriaeβ„’
Operated by Eport Exchange Inc.

20 Marshall St, Suite 10K
Irvington, United States

Phone: 1-732-8504307
Email: service@nuvoriae.com