Shipping Policy

Shipping & Delivery

At nuvoriaeβ„’, operated by Eport Exchange Inc., we aim to make every delivery clear, reliable and easy to track.

Orders may ship from regional fulfillment centers or approved manufacturing partners, depending on product availability and destination.

Order Processing

Most orders are prepared within 2–5 business days.

During holidays, promotional events or periods of high demand, processing may take up to 6 business days.

Processing time may include:

  • Order verification

  • Product inspection

  • Packaging

  • Shipping label preparation

Weekends and public holidays are not counted as business days.

Shipping Cost

A standard shipping fee of $6.99 applies unless a different rate or free-shipping offer is shown at checkout.

The final delivery charge will be displayed before payment is completed.

Estimated Delivery Times

Delivery times begin after the order has been processed and shipped.

Destination Estimated Delivery
United States 8–14 business days
Canada, United Kingdom and Australia 10–16 business days
Other international destinations 14–21 business days

These are estimated timeframes and may be affected by carrier delays, customs inspections, severe weather or peak shopping periods.

Order Tracking

Once your package ships, you will receive a confirmation email containing available tracking details.

Please allow 1–3 business days for the tracking page to update.

A temporary delay in tracking activity does not necessarily mean the package has stopped moving.

International Duties and Taxes

International orders may be shipped on a Delivered Duty Unpaid basis.

This means customers may be responsible for:

  • Customs duties

  • Import taxes

  • Local processing fees

  • Other charges required by the destination country

These fees are not included in the product price unless clearly stated at checkout.

nuvoriaeβ„’ is not responsible for customs charges or delays caused by local authorities.

Address Changes and Cancellations

Requests to change a delivery address or cancel an order should be submitted within 12 hours of purchase.

Once an order has entered processing or has been shipped, changes may no longer be possible.

Please review your address carefully before completing checkout.

Damaged Packages

If your order arrives damaged, contact us within 72 hours of delivery.

Please include:

  • Your order number

  • Photos of the outer packaging

  • Photos of the damaged item

  • A brief explanation of the issue

After review, we may arrange a replacement, refund or another appropriate resolution.

Lost Shipments

If the carrier officially confirms that a package was lost in transit, please contact our support team.

Once the shipping status has been verified, we will review the order and arrange an eligible replacement or refund.

We may not be responsible for packages delivered to an incorrect address provided during checkout or shipments marked as delivered without evidence of carrier loss.

Delivery Support

For shipping questions, tracking assistance or delivery concerns, contact:

nuvoriaeβ„’
Operated by Eport Exchange Inc.

20 Marshall St, Suite 10K
Irvington, United States

Phone: 1-732-8504307
Email: service@nuvoriae.com